FAQs • Cumberland County • CivicEngage

What hours does the Shared Ride operate?: Shared Ride service is provided Mon-Friday 8:00am till 4:00pm. CCTD does not provide service on Saturday, Sunday and the following major holidays: New Year's Day, President's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day. Closings may very depending on how the holiday falls. Make sure you schedule appointments accordingly.

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Transportation

1. What is Shared Ride service?: Shared-Ride” means that you may travel with more than one passenger with different destinations and/or origins. CCTD Shared Ride service provides curb-to-curb transportation for Cumberland County residents.

2. How to register for transportation?: All applications are available on-line under Forms & Documents/ Transportation or by call into CCTD office at 717-240-6340 or 1-800-315-2546 to request applications be mailed to your home.

3. How to schedule transportation?: Appointments may be scheduled Monday-Friday between the hours of 8:00am-4:30pm with any CCTD representative by calling 717-240-6340 or 1-800-315-2546. Appointments can be scheduled up to two weeks ahead but no later than the prior working day of your appointment between the hours of 8:00am-12:00 noon for the next business day. The following information is needed when scheduling a trip: your name, address, phone number, appointment date, time, and address of destination, if you have any mobility devices and if an escort/companion is needed.

4. What hours does the Shared Ride operate?: Shared Ride service is provided Mon-Friday 8:00am till 4:00pm. CCTD does not provide service on Saturday, Sunday and the following major holidays: New Year's Day, President's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day. Closings may very depending on how the holiday falls. Make sure you schedule appointments accordingly.

5. What funding is available for transportation?: The following funding sources are available per eligibility: Pennsylvania Lottery, Office of Aging, Persons with Disability, Intellectual Developmental Disabilities, Medical Assistance Transportation and Limited Human Service Development Funding. Full Fare funding is available to all clients.

6. What transportation is offered to Seniors?: Individuals 60+ may use the Shared Ride service for medical appointments, banking, grocery shopping, employment, post office, senior center, adult daycare center, pharmacy, social service agency, laundromat, hospital/nursing home admittance or discharge and visiting immediate family members. All above service is a free service provided through the Cumberland County Office of Aging and the Pennsylvania Lottery.
* All other trips for 65 or older that have registered with the Lottery program could ride at a discounted fare.

7. Are CCTD buses wheelchair accessible?: All Cumberland Co Transportation buses are wheelchair accessible. CCTD drivers are permitted to help individuals on and off of CCTD vehicles. CCTD drivers are not permitted to enter any homes or facilities. Clients can have an aide travel with them to help with their special needs.

8. What is Medical Assistance Mileage Reimbursement?: If you have Medical Assistance and own or have access to a vehicle you may be eligible for mileage reimbursement. Mileage reimbursement pays .12 cents per mile for any transportation to and from participating physicians and pharmacies. Proof of visit from is required in order to reimburse for mileage. See our User's Guide for more detail or call into our office between 8-4:30pm Mon-Friday at 717-240-6340 or 1-800-315-2546.

9. Must I pay a FARE for transportation service?: Fares are determined per the funding source that is available to the client and the purpose of the trip being provided.