FAQs • Cumberland County • CivicEngage

Are there any plans to provide for radio technician removal services pricing?: As per the extended warranty guidelines, a customer can opt to call an Approved Service Center (ASC) directly for any services.

▼
800 MHz Radio Project - Warranty & Maintenance

1. If I have a radio that does not work, whom do I call?: Call Harris service desk at 1.800.806.0949. If the radio needs to go back to Harris for repair you need to request an RMA (return materials authorization). If a new radio needs programmed after being received call the same number but simply tell them, “I have a radio(s) that needs programmed for the first time”.

2. How does the warranty work?: Any new radio that is purchased has a Return to Factory warranty that would be detailed in the purchase information. If a radio has a One Year Return to Factory and that year has expired you may purchase an extended warranty. If there is no warranty contract in place you will be subject to the standard return to depot prices which, depending on the radio, can reach upwards of $700.00 not including the removal. For extended warranty or any warranty questions, please contact Lori Miller at 717.930.1028 or lori.miller@harris.com

3. Are there any plans to provide for radio technician removal services pricing?: As per the extended warranty guidelines, a customer can opt to call an Approved Service Center (ASC) directly for any services.